Direction of travel: diversity and inclusion in financial services. What makes good data collection? Hashtag diversity and inclusion in financial services. Data is key in many industries and it is clear from the FCA's findings on how a sample of firms were embedding D and I strategy that good diversity data collection is the key starting point in being able to design and drive firms' D and I strategies which not many firms had achieved in a cohesive way to date. Firms with better diversity data had a better understanding of their position and were better placed to decide which actions to take. Collecting diversity data usually relies on voluntary responses from staff, but many employers struggle to achieve this. The FCA noted that those firms with better data had worked hard to achieve this and build trust with staff. So what are the main factors that result in good data collection? [Appearing as a word cloud] Trust feedback, Transparency, Clear use, Preparation Strategy, Data Privacy, Board Buy-in Staff Buy-in, Confidentiality, Communication and Encouragement. Stay tuned for further updates. Hashtag Diversity and inclusion in Financial Services.